By hardware services we mean all of the processes and services associated to hardware and the IT supply chain. For many of our solutions hardware makes up a vital part of delivery which needs careful co-ordination and ongoing support.
Our 10,000 square foot facility based in the centre of London takes the headache out of logistics and engineering. From this facility we provide full configuration, maintenance and field services for all of the solutions we provide.
Our services can be provided as part of a contract or individually purchased as and when needed.
The following distributed services are available:
- Product procurement & supply
- Secure warehousing
- Hardware / software configuration
- Diagnostics and fault repair
- Managed roll-outs
- Field engineering
- Hardware maintenance
- Desk side support
- Office moves
- Hardware disposal
All of the above services can be provided around the clock, 7 days a week including public holidays. These services are available across the UK and Ireland and through our partners worldwide. Our Service Level Agreements (SLAs) can be contacted within 30 minutes in Central London, same day within the UK and Europe. Our contracts are all provided with a guarantee fix or replacement.
A Service Designed For You
Whether you simply need to relocate a user or outsource your hardware support contract, Eurodata has an open and flexible approach which ties in to Team Euro (manage resource) as well as Star Support (software support and helpdesk).