Unified Communications (UC) integrates disparate communications systems, media, devices and applications to give a cohesive, intelligent, media-rich experience across multiple applications and devices.
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Components of UC
Within a UC system, there are a variety of communicative methods, utilising both Microsoft Office Communicator Server 2007 (OCS) and Mitel voice solutions – all of which can be brought into real time and coordinated. The concept of presence is also a key component – knowing where one’s intended recipients are and if they are available, again in real time .
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Simplified Communication
UC integrates all the systems a user may already be using and enables them to work collaboratively. The technology allows a user...
- To seamlessly collaborate with another person on the same project
- To communicate with users in separate locations or businesses.
- To locate the necessary person by accessing an interactive directory
- To engage in an instant message conversation to ascertain minor details
- To escalate if necessary to a voice call, or even a video call
...all within minutes and at the touch of a button.
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| This is an example of "personal productivity" enhancements that tend to benefit the individual user. Organisations can often achieve even greater impact by using UC capabilities to transform business processes. Eurodata’s proven methodology can help you to achieve this by providing solutions that integrate UC functionality directly into the business applications, using our Professional Service consultancy and development tools provided by most third party application providers. |
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In many business process applications, presence is utilised to find someone with a certain skill, allowing users to identify skills or capabilities available. This "business process" approach to integrating UC functionality has provided our clients with bottom line benefits that are greater than those achievable by personal productivity methods alone. |
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